Facts, Answers & Questions (FAQ)

The difference between a police "report" and "call screen."

What's the difference between a police "report" or "call screen?"
A police report is an actual report taken by a police officer, or sheriff's deputy, after the commission of a crime. It includes victim, suspect, and or witness information. These reports use numbers like 21-0001 or 21-20001. Any time you contact dispatch, the police department or sheriff's office front counter, your information is logged into a "call screen" (a database entry into our Computer-Aided Dispatch system). This is not actually a report, but instead a log of all pertinent information given by a caller or reporting party.

What agencies are dispatched by LGPD dispatch

What agencies are dispatched by LGPD dispatch?
  • La Grande Police Department
  • Union County Sheriff's Office
  • Union County Search & Rescue
  • Cove Rural Fire Department
  • Cove Quick Response Team
  • Elgin Ambulance
  • Elgin Fire Department
  • Elgin Rural Fire Department
  • Imbler Rural Fire Department
  • Imbler Quick Response Team
  • La Grande Ambulance
  • La Grande Fire Department
  • Island City Fire Department (La Grande Rural)
  • Island City Quick Response Team (La Grande Rural)
  • Medical Springs Rural Fire Department

Is calling 911 a crime if there is no emergency

Is calling 911 a crime if there is no emergency?

In the state of Oregon, it is unlawful to misuse any emergency communications system, including 9-1-1. You can read more about it in Oregon Revised Statutes (ORS) 165.570.

When to call 9-1-1

When to call 9-1-1

In an emergency (when you believe that the immediate response of the police, a fire truck or an ambulance is needed). Some examples of when to call 9-1-1:

How do I get a copy of a police report?

How do I get a copy of a police report?

To get a copy of a CAD report, or actual police report, you need to fill out the below form and pay a fee at the La Grande Police Department office. Some reports may not be released due to legal restrictions.

Records request form

Why 9-1-1 can't locate you on your cell phone

Why can't 9-1-1 locate me on my cell phone?

Simply, the technology does not exist from cell phone providers. Dispatchers are able to get the location of the cell tower you've connected to. In some cases, a "wireless phase 2" location is received from the cell tower, which provides a more accurate location of where a caller may be calling from. However, this varies from cell provider to cell provider, location to location, and cell phone to cell phone.

Always be prepared to give 911 dispatchers your location, even when travelling.

What is DPSST?

What is DPSST?

DPSST stands for Department of Public Safety Standards and Training. It is the agency designated by the State of Oregon to "promote excellence in public safety by delivering quality training and developing and upholding professional standards for police, fire, corrections, parole and probation, and telecommunications personnel, in addition to licensing private security providers and private investigators in Oregon."

See their website: https://www.oregon.gov/dpsst